Privacy Policy
Holland House Garden Centre
1. Introduction
This Privacy Policy explains how Holland House Garden Centre (“we”, “us”, “our”) collects, uses and protects your personal data when you visit or use our website: https://hollandhousenursery.co.uk.
We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are (Data Controller)
Holland House Garden Centre is a garden centre, café, farm shop and online retailer based in Preston, Lancashire.
Contact details:
Holland House Garden Centre
Higher Walton Road
Walton-le-Dale
Preston
PR5 4HS
Email: sales@hollandhousenursery.co.uk
Phone: 01772 202472
3. What Personal Data We Collect
We may collect and process the following types of personal data:
a) Information you provide directly
Name
Email address
Telephone number
Any message or enquiry you submit via our contact form
Order details (if you purchase from our online shop)
b) Transaction data
Details of products purchased (e.g. plants, garden supplies)
Payment and billing information (processed securely via third-party providers)
c) Technical and usage data
IP address
Browser type and device information
Pages visited and interactions on our website
d) Marketing preferences
Your preferences for receiving communications from us
4. How We Collect Your Data
We collect personal data through:
Contact forms on our website
Online purchases via our shop
Email, phone or in-person enquiries
Cookies and analytics tools
Automated technologies (e.g. website usage tracking)
5. Lawful Basis for Processing
We rely on the following lawful bases under UK GDPR:
Contract – to process and fulfil orders
Consent – for marketing communications
Legitimate interests – to improve our website and services
Legal obligation – to comply with tax, accounting, and legal requirements
6. How We Use Your Data
We use your personal data to:
Respond to enquiries and customer messages
Process and deliver orders
Provide customer support
Improve our website, products, and services
Manage our business operations
Send marketing communications (where you have opted in)
7. Sharing Your Data
We may share your personal data with:
Website hosting and IT service providers
Payment processors (for secure transactions)
Delivery and logistics providers
Professional advisers (e.g. accountants, legal advisors)
Regulatory authorities where required by law
We do not sell your personal data to third parties.
8. International Transfers
If your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
UK adequacy regulations
Standard contractual clauses
9. Data Retention
We retain your personal data only for as long as necessary, including:
Order data: for accounting and tax purposes
Contact enquiries: for customer service follow-up
Marketing data: until you withdraw consent
10. Cookies
Our website uses cookies to:
Ensure the site functions correctly
Remember user preferences
Analyse website traffic
You can control or disable cookies via your browser settings.
11. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
Secure servers and hosting
Restricted access to personal data
Use of trusted third-party providers
12. Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Correct inaccurate data
Request erasure
Restrict or object to processing
Data portability
Withdraw consent at any time
To exercise your rights, contact us at: sales@hollandhousenursery.co.uk
13. Complaints
If you are not satisfied with how we handle your data, you can contact the UK supervisory authority:
Information Commissioner’s Office (ICO)
https://ico.org.uk
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
15. Contact Us
If you have any questions about this Privacy Policy or your data:
Email: sales@hollandhousenursery.co.uk
Phone: 01772 202472
Address: Higher Walton Road, Walton-le-Dale, Preston, PR5 4HS